Welcome to our E-Shop Terms & Conditions.
This is everything we could think of but, please be aware that we are a two person small business. We will always do our very best to make sure all goes smoothly and that your shopping experience on our website is enjoyable.
Each and every hoodies are made to order, and our estimated shipping times includes the creation's time of your purchase as well as its delivery time to you. While there might be times when things are running a bit slower than usual, especially during busy periods such as Christmas time, we really appreciate your patience and kindness.
Shipping & Covid-19
Please allow a little more time than usual for our couriers to deliver your order.
We are currently shipping to the UK, most of the EU, USA and Canada.
If your country is not available when you try to place an order this means we are not currently shipping to your country due to the high cost of the shipping. Our apologies for this and we hope to be able to offer full international shipping soon.
UK orders are usually delivered within 2 weeks with Standard Delivery and within 3 to 4 weeks for Economy Delivery.
For International deliveries, please allow 4 to 5 weeks for International Standard Delivery.
We may need to be in touch for further contact details to ensure your parcel is delivered correctly.
For international shipping please be aware that there might be tax or customs charges. Please keep in mind that you may need to pay customs fees upon pick up of your parcel.
If your parcel is lost or damaged please be in touch and we will assist in anyway we can.
Delivery Fees
Delivery Options for Mainland UK:
Economy Delivery (3-4 Weeks* | Estimated)
£5.99
Standard Delivery (2 Weeks* | Estimated)
£7.99
Delivery Options for International:
Internation Standard Delivery (4-5 Weeks* | Estimated)
£25
*All items are made to order and therefore delivery dates are subject to timely approval of artwork and its creation.
Return Policy
Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us.
Before placing your order, please be careful to check product size information. On every product there is accurate sizing information for that item on the ‘Sizing information’ photos.
All items are made to order, and therefore any products can be returned to us, at your expense, within 14 days of delivery for a refund of the cost of the item. However, delivery and postage fees will not be reimbursed. In order for your return to be eligible for a refund, the product must be unworn, unused and in perfect condition, unless faulty when received. Please return any faulty goods to us within 7 days of receipt.
Care Instructions
Our hoodies are made from a mix of combed cotton and polyester providing a substantial feel and excellent quality.
To look after your personalised clothing, we recommend you follow our easy wash care guide below:
- Wash at 30°
- Wash inside out
- Do not bleach
- Wash with similar colours
- Wash with similar textured garments
- To avoid excess friction, do not overload washing machine
- Do not leave in a wet environment
- Do not tumble dry
- Lay flat to dry to avoid shrinking
- Do not dry clean. Chemicals used in dry cleaning can damage the print on your garment
- For best results wash before use.
